Returns Policy

  • If you received an incorrect, damaged, defective, or item not as described, contact us for a partial/full refund or replacement on our cost.
  • If you want to return the item,please contact us within 14 days after package received .


  • Usually, item will be shipped to your Bigcommerce Checkout Address confirmed address while there doesn’t have any adjustment.
  • If you want to change the shipping address, please contact us. We are not responsible for wrong or undeliverable address.
  • The buyer is responsible for the applicable import duty and local tax, if any.
  • We will ship out the package within 1 business days after the payment cleared. The shipping time is as below:
    Ship to Zone
    Days of arrival(Business days)
    United States of America 7-16 Business Days
    Canada, United Kindom, Australia 7-16 Business Days
    European countries 7-16 Business Days